Refund policy

Thank you for shopping at misplaced.studio. We strive to provide high-quality rugs, home goods, and accessories to enhance your living spaces. Your satisfaction is important to us, and we are committed to ensuring a positive shopping experience.

1. Natural Shedding

Please be aware that our rugs are made from natural fibers and materials, which may shed slightly upon initial use. This shedding is a normal characteristic of natural products and does not indicate a defect in the rug. We encourage you to vacuum your rug regularly to minimize shedding and maintain its appearance.

2. Return and Refund Eligibility

We accept returns and provide refunds under the following conditions:

• Eligible Returns:

• Rugs or products with obvious defects originating from the factory.

• Defects may include, but are not limited to, manufacturing flaws, color inconsistencies, or material defects that affect the product’s functionality or appearance.

• Ineligible Returns:

• Products showing signs of wear and tear or damage resulting from customer use, including but not limited to:

• Excessive shedding beyond the normal range.

• Stains, burns, or other damage caused by improper care or maintenance.

• Changes in color or texture due to exposure to sunlight, moisture, or other environmental factors.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team within 30 days of receiving your order by emailing info@misplaced.studio with your order number and a detailed description of the defect. Please include clear photographs illustrating the issue.

2. Review and Approval: Our team will review your request and determine if it meets the eligibility criteria for a return or refund. You will receive a response within 5-7 business days.

3. Return Shipping: If your return is approved, we will provide instructions for shipping the defective product back to us. Please ensure the item is securely packaged to prevent further damage during transit. Return shipping costs may be covered by us in cases of factory defects.

4. Inspection: Upon receiving the returned product, we will inspect it to confirm the defect.

5. Refund or Replacement: If the defect is verified, we will offer you a full refund or a replacement product, depending on your preference and product availability. Refunds will be processed using the original payment method within 7-10 business days of approval.

4. Non-Refundable Items

• Customized or personalized products.

• Gift cards.

• Products purchased from unauthorized sellers or third-party marketplaces.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a defective product, please follow the return process and place a new order for the desired item once your return has been processed.

6. Damaged or Missing Items

If your order arrives damaged or certain items are missing, please contact us immediately at info@misplaced.studio with your order number and details of the issue. We will work promptly to resolve the problem.

7. Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:

• Email: info@misplaced.studio

Please Note: This Return and Refund Policy is intended to outline the procedures and conditions under which returns and refunds are handled at misplaced.studio. It is not intended as legal advice. For comprehensive legal guidance, please consult with a qualified attorney.