Materials such as New Zealand wool, bamboo fiber, silk, banana fiber, and Tencel are all natural and naturally modified materials. It is normal for rugs made from these materials to have some loose fibers, and this does not indicate a quality issue.

Please trim them with scissors; do not pull on them forcefully

This situation typically only occurs with glue-backed rugs, such as hand tufted rugs. If excessive shedding continues within 30 days of receiving the product, please contact us via email at info@misplaced.studio or fill out the form at Contact Us to reach our customer service team.

Hand tufted rugs undergo a meticulous production process. Glue marks or dried glue on the back of the rug are normal and result from the manufacturing process. Therefore, these marks are not eligible for return.

During the yarn dyeing stage, there is a certain risk of fading. If your rug experiences severe fading within 30 days of purchase, please contact us via email at info@misplaced.studio or fill out the form at Contact Us to reach our customer service team.

For basic cleaning, we recommend vacuuming your rug regularly. If a deeper clean is needed, please contact a professional rug cleaning service.

We do not recommend using harsh cleaning agents on your rug. Always use gentle products or consult a professional for advice on proper cleaning techniques.

Please clean them as soon as possible. Use dry paper towels to absorb the moisture, then clean the area with a neutral cleaner or a specialized rug cleaner. Gently scrub the stained area with a towel or a small brush to thoroughly remove the stain, and finally let it dry using cool air or natural ventilation.